Shipping & Return Policy
Laura of Pembroke Return Policy
Our online return policy lasts 30 days from the date you receive your item. We accept returns for a full refund within 10 days of receipt and up to 30 days for store credit.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
—To complete your return, we require a receipt or proof of purchase.
—Please do not send your purchase back to the manufacturer.
—There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 3119 Whipple Ave NW Canton Ohio US 44718.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to:
Laura of Pembroke 3119 Whipple Ave NW Canton, Ohio US 44718
—You will be responsible for paying for your own shipping costs for returning your item.
—Shipping costs are non-refundable.
—Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
—If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Home and Lighting purchases, including special orders
We have a 10 day return policy for stock purchases. All merchandise needs to be returned unused, in the same condition as purchased, with price tags attached. The original receipt is to be presented at the time of return. We will gladly issue a refund or store credit for any returns during this seven-day period.
All “As Is” purchases are considered final. Upholstered furnishings are not refundable after delivered to a client's home, agreed upon and left overnight. We reserve the right to refuse the return of select special order items.
Re-Stocking fee for return of special order items: 20% of purchase price will be charged upon return of special order merchandise. A store credit will be issued for the balance. We reserve the right to not accept the return of special orders.
For more details, or to purchase, email us at email@example.com or call us at (330) 477-4455.