Shipping & Return Policy
Laura of Pembroke Return Policy
Our online return policy lasts 30 days from the date you receive your item. We accept returns for a full refund within 10 days of receipt and up to 30 days for store credit.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
—To complete your return, we require a receipt or proof of purchase.
—Please do not send your purchase back to the manufacturer.
—There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 3119 Whipple Ave NW Canton Ohio US 44718.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to:
Laura of Pembroke 3119 Whipple Ave NW Canton, Ohio US 44718
—You will be responsible for paying for your own shipping costs for returning your item.
—Shipping costs are non-refundable.
—Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
—If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.