Response to Coronavirus, Updated May 26, 2020

Response to Coronavirus, Updated May 26, 2020

Laura of Pembroke will keep this page current with any updates pertaining to store hours, customer orders, and all other relevant information due to coronavirus. We are monitoring the situation closely and are taking all necessary precautions recommended by the CDC and Ohio Department of Health. 

Brief summary on Laura of Pembroke changes that impact our customers:

  • Our Pinecrest store is OPEN! Hours: Monday - Saturday 10am-6pm.
  • Our Canton store is open BY APPOINTMENT ONLY. Please click here to view available times and schedule an appointment as well as read about the safety and sanitary precautions being taken.
  • Face masks are required to enter Laura of Pembroke.
  • No CASH or CHECKS will be accepted at this time. Credit and Debit cards only.
  • Canton store curbside pickup: Monday - Friday 10am - 6pm, Saturday 10am-3pm (Call 330-477-4455 or ring doorbell on left side of building at door designated "customer pickup")
  • Pinecrest store curbside pickup: Monday - Saturday 10am - 6pm (Call 216-508-6060)

While our Pinecrest store is now re-open, we are still working to safely re-open our Canton store, and so for the time being we are continuing to be open by appointment only before completely reopening to ensure the health and safety of our customers and employees.

Canton store Private Shopping Appointments are on the hour, lasting for up to 45 minutes. The 15 minutes in between appointments allows for our team to disinfect between customers. 

Please do not show up without an appointment, in fairness to customers who have reserved appointments prior.

We look forward to continuing to work hard to provide beautiful products for our wonderful clients. This has been a privilege for over 33 years. 

 

The health and safety of our staff, customers and community is our top priority. As such we are taking measures to do our part to help prevent the spread of this virus.

Primary surfaces (counters, handles, railings, etc) are being disinfected every 30 minutes - 1 hour with additional wipe downs after heavy use. Credit card machines, pens, and front counters will be wiped down before AND after each use.

Laura of Pembroke employees have been instructed to wash their hands at least once per hour following CDC guidelines which have been posted in all bathrooms. Hand Sanitizer is also available throughout the store and at all employee workstations. 

Sick employees will not be permitted to come to work. As a small team, this may create intermittent disruptions in our normal business procedures - but we will do our absolute best to make sure customers do not experience less than excellent customer service.

We kindly ask that if customers are sick that they also refrain from shopping in store, but we’d love to help you over the phone or online. 

We always work hard to provide amazing customer service. However, we are doing our part to maintain social distancing as best we can in our environment. Our team will avoid unnecessary social contact such as handshakes, high fives or hugs.

We are temporarily not accepting cash to minimize hand to hand contact for the safety of our customers and employees, we understand this is a loaded issue and will return to accepting cash as quickly as possible.

In-store pickup is always an option and we’re more than happy to run things out to your car or ship to your home.

Please continue to visit our website and social media sites for the most up-to-date information.

Thank you so much for your continued support of Laura of Pembroke and other small businesses like us in this uncertain time. 

If you have any questions, please feel free to reach us at:
Pinecrest@lauraofpembroke.com | 216-508-6060
Lauraofpembroke@lauraofpembroke.com | 330-477-4455

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