Response to Coronavirus, Updated March 22, 2020

Response to Coronavirus, Updated March 22, 2020

Laura of Pembroke will keep this page current with any updates pertaining to store hours, customer orders, and all other relevant information due to coronavirus. We are monitoring the situation closely and are taking all necessary precautions recommended by the CDC and Ohio Department of Health. 

Brief summary on Laura of Pembroke changes that impact our customers:

  • Both stores are CLOSED until April 6, 2020.
  • We are able to still ship and receive orders and merchandise at this time.

Sunday, March 22, 2020, 4:00PM

Our Canton store is closed until April 6, 2020 due to the Stay At Home Order put into place in Ohio. We will keep you all posted on any and all updates.

Friday, March 21, 2020, 5:00PM

It is with extremely heavy hearts that we are TEMPORARILY closing our Pinecrest store location while we wait out the coronavirus pandemic. It is our hope to reopen in 2 weeks, however we will continue to monitor and follow the lead of other businesses in the Pinecrest community.


At this time, our Canton location remains OPEN and all ONLINE orders are ready to be fulfilled! Canton store hours are Noon - 5 pm Monday - Saturday. 


A huge THANK YOU to all of our customers and employees for continued support and patience during this time. We will continue to keep everyone updated on any changes!

Monday, March 16, 2020, 8:00PM

We have made the decision to limit store hours through March 31, 2020. Both locations will now open at NOON rather than 10am, or by appointment. 

  • Noon-6pm M-F and Noon-5 Sa at Canton store.
  • Noon-6pm M-Sa Noon-5pm Sunday at Pinecrest store.

Sunday, March 15, 2020, 8:00PM

The health and safety of our staff, customers and community is our top priority. As such we are taking measures to do our part to help prevent the spread of this virus.

Primary surfaces (counters, handles, railings, etc) are being disinfected every 30 minutes - 1 hour with additional wipe downs after heavy use. Credit card machines, pens, and front counters will be wiped down before AND after each use.

Laura of Pembroke employees have been instructed to wash their hands at least once per hour following CDC guidelines which have been posted in all bathrooms. Hand Sanitizer is also available throughout the store and at all employee workstations. 

Sick employees will not be permitted to come to work. As a small team, this may create intermittent disruptions in our normal business procedures - but we will do our absolute best to make sure customers do not experience less than excellent customer service.

We kindly ask that if customers are sick that they also refrain from shopping in store, but we’d love to help you over the phone or online. 

We always work hard to provide amazing customer service. However, we are doing our part to maintain social distancing as best we can in our environment. Our team will avoid unnecessary social contact such as handshakes, high fives or hugs.

We are temporarily not accepting cash to minimize hand to hand contact for the safety of our customers and employees, we understand this is a loaded issue and will return to accepting cash as quickly as possible.

In-store pickup is always an option and we’re more than happy to run things out to your car or ship to your home.

We’ll be increasing our presence on Facebook and Instagram with new products and updates.

Please continue to visit our website and social media sites for the most up-to-date information.

Thank you so much for your continued support of Laura of Pembroke and other small businesses like us in this uncertain time.

 

If you have any questions, please feel free to reach us at:
Pinecrest@lauraofpembroke.com | 216-508-6060
Lauraofpembroke@lauraofpembroke.com | 330-477-4455

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